The ISO 9000 process calls for adhering to certain set standards that have already been documented. It does not leave any scope for innovative changes that could be made for improving quality.
The process focuses on "what should be done" rather than identifying improvement potential in a business process as in Six Sigma. In spite of the differences, it is quite difficult to say which is the best quality improvement technique. Both the techniques have delivered desired results wherever they were successfully implemented, making it even more difficult to decide which is the best. Businesses can use any of these techniques as long as it helps them in increasing customer satisfaction, reducing operational costs and maximizing profits.
ISO 9001 Document - What else does ISO 9000 bring you? When well implemented, anISO 9000 quality system improves organization performance. That is,after all, the whole point. In cases where it does not, the fault tendsnot to be in the ISO 9000 process .
ReplyDelete